The return of all products are accepted when performed within 7 days of receipt of the order. Customers will be responsible for the direct costs of this refund. We recommend you return it by certified mail package to get a tracking number, it is the safest and cheapest option. VERY IMPORTANT: Please you preserve the voucher of the Shipping, at an incidence with the same, serve as proof against possible claims. Otherwise, we are not responsible for the return.
In case of return, the product must be in original condition (not to be used, must retain their original labels and must not have stains, rips, tears or the like) and product packaging must be protected so that it is received in perfect terms. Returns that do not meet these conditions, will be returned to the customer without possibility of return.
All returns must be communicated in writing to our company, and we must authorize it.
After reviewing the product we will refund its value. If the shipment of the product was free, the amount will be deducted shipping.
Returns that do not meet the conditions laid down in these points are not accepted.